International Shipping
International Shipping｜About overseas shipping
At apartir, we offer two delivery methods for customers living overseas.
1. Direct Shipping
Apartir offers direct shipping to some countries and regions.
For shipping fees and available areas, please check the cart screen and shipping policy .
*Currently, direct shipping to the United States is suspended .
Please use the following services:
2. If you are using Tenso.com
For customers living in areas other than those listed above, you can use the international delivery service of "Tenso.com (Tenso.com Co., Ltd.)," which will temporarily store your items in Japan and forward them overseas.
By registering with tenso.com, you can safely deliver products from Japan to overseas destinations and to customers living overseas.
▶ For more information on the Tenso.com service, click here
How to use (3 steps)
-
Register as a member of tenso.com <br>After registering, you will be issued a dedicated Japanese address for overseas shipping.
*Registration is free - Purchase products at apartir online <br>Please enter the dedicated address issued in Step 1 as the shipping address.
- Shipping overseas from Tenso.com <br>Once the product arrives at the Tenso.com warehouse in Japan, you will be required to pay the international shipping fee and the product will be shipped overseas.
About tenso.com usage fees
The fee starts from 580 yen (forwarding fee from 50 yen + international shipping fee from 530 yen).
The fee for the international shipping service is the total of the forwarding fee and the international shipping fee (EMS, etc.) .
Once the product arrives at the tenso.com warehouse, you will be asked to pay the service fee, and once payment is complete, international shipping procedures will be carried out.
▶ Click here to register as a tenso.com member
Important Notice
- To use this service, you must register as a member of tenso.com.
- Separate fees will be charged for the tenso.com service and international shipping.
- Payment to apartir will be the product price plus domestic shipping to tenso.com.
- Please use "Credit card" or "Rakuten Pay" as your payment method.
- If you select "Cash on Delivery (COD)", your order will be automatically cancelled.
- The fee for using tenso.com varies depending on the weight of the package and the delivery destination.
- For inquiries regarding international delivery services, please contact Tenso.com Co., Ltd.
- Please note that we cannot accept returns or exchanges for orders made using the forwarding service.